The Lean Methodology

The Lean Methodology, consist of maximizing your customer values while minimizing waste. Simply put, lean means creating more value for customers with fewer resources.

Lean Lifecycle
Lean Lifecycle

 

Purpose / Process / People = Entire Organization.

This does not mean cranking up resources to do more but to remove/re-design procedures which would otherwise rely on a set of extra disposable resources to operate.

With thinking with the Lean approach, you want to focus on certain units within the business which could impact the performance, a common misunderstanding is that Lean approach would be applied to the processes on which staff work, that’s completely incorrect. The case is, the organization as a whole has to be Lean and in a sense “cut the bullshit” for its objectives to flow out, a few to focus, not exclusively – >

Operating practices

Understanding the operations a business takes and mapping them to a Flow diagram. – By doing this, you will understand if there are steps which can be don’t concurrently or steps which could be re-arranged. Furthermore, this would depend on the business you are working with – for example – some organizations would want to get the client signed up before providing them with a set of valuable options – Others, would want to filter our any clients who do not match their business strategy and create a more select client base. – This strategy should involve members of both Business & IT.

Management systems

Focus on structures, processes and systems through which performance is managed. For example if you rely on emails to monitor if your staff is working round the clock, you should understand this will be not be real time but answer based. – You will have to then implement another system to monitor how long did a staff member spend on a task and within the task have detailed information on what each minute was used for.

Mindsets and behaviors

Understanding peoples behavior and feelings and how they carry themselves at the workplace – Whether your staff is introvert, extrovert – are they scared of performing the tasks, do they feel the job satisfies them or improves them – This could be tied in with some HR tests.

Organization and capabilities

If your organization does not provide learning tools, chances are your staff will be a slow evolving one – if it sustains the transformation and ensures that individuals have the skills and knowledge to deliver the objectives, an individual member will try its best to put into practice what he/she has learnt. If you have a look, most top-tier corporations provide their staff members the ability to get certified on different skill sets, provide them with learning time and appraise them based on their extra-curricular merits.

Get your customers LEAN!

How to Implement ITIL

Knowing how to Implement ITIL can be a very useful tool in any business environment. Although ITIL (Information Technology Infrastructure Library) is primarily a set of best practices* for the IT industry, all businesses today would benefit from improving their processes.

ITIL provides us with guidelines* to examine our current business procedures in order to streamline these and improve overall operations. There are many ways to implement ITIL, here is a basic take on it, which can be done on the go to showcase the benefits before getting to analytical.

* Many disagree that ITIL is not best practices but a foundation which must be followed – I personally would disagree to it as the “one size fits all approach” is an outdated way of working.

  1. Define business processes that can benefit from implementing ITIL.
    An organization may have various procedures, find the ones which require interaction from different business groups.
  2. Use benchmarks to evaluate existing processes.
    Time from start to end how long it takes for a process to perform and output the desired product.
  3. Make goals (Achievable).
    Compare alongside the business to understand which processes need to be optimized in order to increase efficiency and which demand higher input.
  4. Narrow down the options for improving processes.
    Filter the goals with the available options, see if the procedures can be altered with available resources.
  5. Identify gaps between your goals and your existing processes.
    Map the performance increase in metrics, understand how it will affect the business – perhaps the performance might leave a process hanging instead of streamlining it.
  6. Get access to a project management methodology.
    Carry out the improvements with proper documentation. Use Gantt Charts!
  7. Measure improvements.
    Time from start t- end how long it takes for a process to perform and output the desired product now that it has been altered. – Compare it with the results from step 2.
ITIL V3 Lifecycle
ITIL V3 Lifecycle

This of course is ITIL in a gist – the actual procedure will vary from business to business. Some will require a much more detailed research to begin with. Do note that IT is as a whole is considered as a business within the business. You will have to understand how your changes will affect the company as a whole. Having an extremely efficient department will require other units to operate at the same level to avoid any bottlenecks.

ISO 20000 & ITIL

ISO 20000 is the international standard for IT Service management.

Many people I talk to, usually describe both as a set of best practices for IT units to follow and this is true to a certain point. As ITIL does indeed work like that, the ISO guidelines are Industry Standards for which you have to pass certain tests and get certified as an organization pertaining to those qualities.

ISO 20000 itself is part of a much bigger picture, in that it aligns with ITIL, the IT Infrasture Library. This relationship is often illustrated via a diagram such as the one below:

ISO 20000 + ITIL Pyramid
ISO 20000 + ITIL Pyramid