And we all shine on, like the moon and the stars and the sun. – John Lennon
Zelda, a life I adopted during my stay in Mumbai and now travels with me wherever I go.
The Lean Methodology
The Lean Methodology, consist of maximizing your customer values while minimizing waste. Simply put, lean means creating more value for customers with fewer resources. Purpose / Process / People = Entire Organization. This does not mean cranking up resources to do more but to remove/re-design procedures which would otherwise rely on a set of extra...
How to Implement ITIL
Knowing how to Implement ITIL can be a very useful tool in any business environment. Although ITIL (Information Technology Infrastructure Library) is primarily a set of best practices* for the IT industry, all businesses today would benefit from improving their processes. ITIL provides us with guidelines* to examine our current business procedures in order to...
ISO 20000 & ITIL
ISO 20000 is the international standard for IT Service management. Many people I talk to, usually describe both as a set of best practices for IT units to follow and this is true to a certain point. As ITIL does indeed work like that, the ISO guidelines are Industry Standards for which you have to...