Knowing how to Implement ITIL can be a very useful tool in any business environment. Although ITIL (Information Technology Infrastructure Library) is primarily a set of best practices* for the IT industry, all businesses today would benefit from improving their processes.
ITIL provides us with guidelines* to examine our current business procedures in order to streamline these and improve overall operations. There are many ways to implement ITIL, here is a basic take on it, which can be done on the go to showcase the benefits before getting to analytical.
* Many disagree that ITIL is not best practices but a foundation which must be followed – I personally would disagree to it as the “one size fits all approach” is an outdated way of working.
- Define business processes that can benefit from implementing ITIL.
An organization may have various procedures, find the ones which require interaction from different business groups.
- Use benchmarks to evaluate existing processes.
Time from start to end how long it takes for a process to perform and output the desired product.
- Make goals (Achievable).
Compare alongside the business to understand which processes need to be optimized in order to increase efficiency and which demand higher input.
- Narrow down the options for improving processes.
Filter the goals with the available options, see if the procedures can be altered with available resources.
- Identify gaps between your goals and your existing processes.
Map the performance increase in metrics, understand how it will affect the business – perhaps the performance might leave a process hanging instead of streamlining it.
- Get access to a project management methodology.
Carry out the improvements with proper documentation. Use Gantt Charts!
- Measure improvements.
Time from start t- end how long it takes for a process to perform and output the desired product now that it has been altered. – Compare it with the results from step 2.
This of course is ITIL in a gist – the actual procedure will vary from business to business. Some will require a much more detailed research to begin with. Do note that IT is as a whole is considered as a business within the business. You will have to understand how your changes will affect the company as a whole. Having an extremely efficient department will require other units to operate at the same level to avoid any bottlenecks.