How to Implement ITIL

How to Implement ITIL

Knowing how to Implement ITIL can be a very useful tool in any business environment. Although ITIL (Information Technology Infrastructure Library) is primarily a set of best practices* for the IT industry, all businesses today would benefit from improving their processes.

ITIL provides us with guidelines* to examine our current business procedures in order to streamline these and improve overall operations. There are many ways to implement ITIL, here is a basic take on it, which can be done on the go to showcase the benefits before getting to analytical.

* Many disagree that ITIL is not best practices but a foundation which must be followed – I personally would disagree to it as the “one size fits all approach” is an outdated way of working.

  1. Define business processes that can benefit from implementing ITIL.
    An organization may have various procedures, find the ones which require interaction from different business groups.
  2. Use benchmarks to evaluate existing processes.
    Time from start to end how long it takes for a process to perform and output the desired product.
  3. Make goals (Achievable).
    Compare alongside the business to understand which processes need to be optimized in order to increase efficiency and which demand higher input.
  4. Narrow down the options for improving processes.
    Filter the goals with the available options, see if the procedures can be altered with available resources.
  5. Identify gaps between your goals and your existing processes.
    Map the performance increase in metrics, understand how it will affect the business – perhaps the performance might leave a process hanging instead of streamlining it.
  6. Get access to a project management methodology.
    Carry out the improvements with proper documentation. Use Gantt Charts!
  7. Measure improvements.
    Time from start t- end how long it takes for a process to perform and output the desired product now that it has been altered. – Compare it with the results from step 2.
ITIL V3 Lifecycle

ITIL V3 Lifecycle

This of course is ITIL in a gist – the actual procedure will vary from business to business. Some will require a much more detailed research to begin with. Do note that IT is as a whole is considered as a business within the business. You will have to understand how your changes will affect the company as a whole. Having an extremely efficient department will require other units to operate at the same level to avoid any bottlenecks.

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